Refund policy

Returns

All our cakes are baked to order, and we do not accept returns. Refunds, gift cards, or a replacement order to the same value will be given only in the event that you receive the incorrect product. Taste is a personal matter and subjective, we will not accept returns of any products merely because you do not like the taste. We have made every effort to display accurately as possible the colours of our products that appear on our site (eatnmesscakes.co.uk). We also try to ensure that colours on screen are as close as possible to the colours of the actual product. Please note all colours are hand mixed and there may be a slight variation in shade on each cake. The colour of the actual product you see on your screen will depend on your monitor, screen settings, and resolution. We will not accept the return of any cake because it does not match the colour you were expecting from viewing your screen display.

If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. Online orders cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total. Those cancelled within 5 days of delivery/collection will be entitled to a 50% refund. Those cancelled within 72 hours of the order date will not be entitled to a refund (although refunds and gift cards may still be provided at Eat ’N’ Mess’s discretion).