Shipping policy

Deliveries are made by post by a courier (Royal Mail) on the date specified on your order.  Although you select a shipping delivery date, your order may arrive 1-2 working days after this date. This can be due to delays with the courier. For example bad weather, traffic accidents etc. Please note that Eat ’N’ Mess cannot accept any liability for the treatment of your order or mishandling once a delivery has been handed over to the driver.

You will get notification text/emails from Royal Mail in regards to the delivery of your order. You will get sent a one hour time slot on the morning of your delivery. From here you can choose to leave your delivery in a safe place if you are not in.

We use a courier service for all postal orders, if your order is severely damaged please contact us on info@eatnmesscakes.co.uk within 24 hours of delivery. Detailed pictures of the damaged product/s will be required, and Refunds cannot be guaranteed. Please note slight imperfections may occur during transit. Eat ’N’ Mess will not accept liability for any complaints made after this time.

If arranging collection from our shop (Unit 4 Turvins Farm Dairy) please do so on the date and time slot given. Your cakes will not be available for collection before the time or date stated on your order. Once cakes have left our premises, we cannot be held liable for any damage that occurs in transit.